Nelson water meter reading round starts October

The next residential water meter reading round starts on Thursday 1 October, and will continue until December. Please ensure that your meter box is easily accessible for the meter readers to locate and read.

The meter readers are allowed to read the meters between 7am and 7pm seven days a week, including public holidays. They will be identifiable by their hi-visibility vests and they also carry identification with them, which you may request to view. 

As part of the ongoing maintenance of the meters, some meters will be checked to see if they are still recording accurately, owners will be notified if testing is required.

If your meter is not easily accessible for the readers, e.g. behind a locked fence or if you have dogs, please call our contractor’s help desk on 021 0266 6708, so that suitable arrangements can be made to have the meter read. 

All water used through the meter is charged at $2.092 per cubic metre.

The invoices are posted out usually within two weeks of the meter being read.  

Most will be due for payment on 20 December 2020, but some will be due for payment on 20 January 2021. If your account has a balance of less than $10 or a credit of less than $10 no invoice will be sent.

Water meter reading will continue while it is safe to do so at COVID-19 Alert Level 1 and 2.

Anyone having difficulty paying their water accounts, should call the Customer Service Centre on 03 546 0200 or email enquiry@ncc.govt.nz to discuss a manageable payment arrangement.