Water meter reading begins

Our contractors will be visiting residences over the next two months to read water meters.

Please check and ensure your water meter box and the area surrounding it are clear and easily accessible for the meter readers to locate and read. Please move any pot plants that are sitting on the boxes.  

The meter readers are allowed to read the meters between 7am and 7pm, seven days a week, including Sundays and Public holidays.  

They will be identifiable by their hi-visibility vests with 'WATER METER READER' and “HireStage” on the back. They also carry ID with them which you may request to view.  

The meter readers will be starting in Tāhunanui then working their way through Stoke, the city centre, the Wood, Atawhai and, finally, the Glen near the end of November. 

As part of the ongoing maintenance of the meters, some meters will be checked to see if they are still recording accurately.  

If you are home when this happens, the meter reader will let you know. If you are away, they will leave a letter in your letterbox letting you know that Council contractors have come by.  

The test requires the meter reader to fill a 10-litre bucket with water. If the meter needs to be replaced, the water will be turned off to do this. The whole check usually takes about 10 minutes. These checks will still be on going in December. 

If your meter is not easily accessible for the readers (e.g. behind a locked fence) or if you have dogs, please call our Contractor’s help desk on 021 0266 6708 so that suitable arrangements can be made to have the meter read.  

Please be aware that if you don’t make a suitable arrangement or repeated visits are needed to obtain a meter reading, you could be charged a Special Water Meter reading fee of $34.41. 

Invoicing 

All water used through the meter is charged at $2.345 per cubic metre. This is inclusive of GST. 

The Invoices/Statements are posted out usually within two weeks of the meter being read.  

Invoices will be due for payment on 20 December 2023. If your account has a balance of less than $10 or a credit of less than $10, no invoice will be sent. 

Thanks in advance for your cooperation.