Water meter reading round starts 1 October 2021

The residential water meter reading round starts on Friday 1 October, and will continue for two months. Please check and ensure that the area surrounding, and the meter box itself are clear and easily accessible for the meter readers to locate and read.

The meter readers are allowed to read the meters between 7am and 7pm seven days a week, including public holidays.

Our meter readers will be wearing hi-visibility vests and they also carry identification with them, which you can ask to see.

As part of the ongoing maintenance of the meters, some meters will be checked to see if they are still recording accurately, and owners will be notified if testing is required.

If your meter is not easily accessible for the readers, e.g. behind a locked fence or if you have dogs, please call our contractor on 021 02666708, to make arrangements for the meter to be read.

All water used through the meter is charged at $2.038 per cubic metre.

The invoices are posted out usually within two weeks of the meter being read and are due on the 20th day of the next month.

If your account has a balance of less than $10, or a credit of less than $10, no invoice will be sent.

Water meter reading will continue while it is safe to do so at COVID-19 Alert Levels 1 and 2, but will not take place at Levels 3 or 4. 

Water meter readers will adhere to COVID-19 Alert Levels health and safety protocols.

Anyone having difficulty paying their water invoice, should call Council's Customer Service Centre on 03 546 0200 or email enquiry@ncc.govt.nz to discuss a manageable payment arrangement.